But in the notes you can see “Hours: 730-9pm” so I call up member services and see if I can get a refund for what was clearly a mistake. I noticed that the customer service guy only changed the start time of the reservation from 7 to 730, but not the end time, so I got charged for being late. However when i came back to return the car at 850pm, i am notified that i returned the car 20 minutes late and get hit with a $50 late charge. This took about 20 minutes so the customer service guy said hed change my reservation time from 7-830pm to 730-9pm to accommodate for the loss of time. I call customer service to which point they try to help me find the car based on the previous customer notes (which were useless, it went something along the lines of “i parked it next to the black building”, no street names are anything useful), and then proceed with assigning me a new car a few blocks down. On Feb 21st I checked out a car from 7pm to 830pm, but when I went to the pickup location the car was not there (classic). Let me tell you guys of a recent incident which crossed the line and caused me to cancel my membership. Zipcar is known for having cars not being at their said location for pickup, in which case customer service will help you find a new car and reimburse you with the time lost.
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